Delivery & Returns

Contact Us

Need help choosing the right product or size? We're always happy to help.

📞 Phone: 01245 468711
📧 Email: info@timetorun.co.uk

Opening Hours: Monday to Friday, 9:30am – 5:00pm

We aim to respond to all email enquiries within 6 hours during business hours.

UK Delivery

Service	Cost	Delivery Time
Standard Delivery	£2.99	2–3 Working Days
Express Delivery	£3.99	1–2 Working Days
Free Standard Delivery	FREE on orders over £50	2–3 Working Days

During busy periods, dispatch may take up to 48 hours.

Custom Printed Products

Personalised and printed garments require additional processing time. Please allow up to 72 hours for production and approval of your design before dispatch.

European Delivery

We currently ship to mainland Europe.

Service	Cost	Delivery Time
Standard Delivery	£4.99	4–5 Working Days
DHL Express	£14.99	1–3 Working Days
Free Standard Delivery	FREE on orders over £50	4–5 Working Days

All EU prices are inclusive of VAT through the IOSS system, meaning there are no additional customs charges or hidden fees on delivery.

Please note that all orders are charged in British Pounds (GBP). Your card provider will automatically convert the amount into your local currency.

USA Shipping

Due to recent changes in import duties and taxes, we have temporarily paused shipments to the United States.

We apologise for any inconvenience and hope to resume US shipping in the future.

Returns

We offer a simple, hassle-free returns policy.

✅ 365-day returns period
✅ Free UK returns
✅ Full refund on unworn items returned in original packaging

Unfortunately, personalised or customised products cannot be returned unless faulty.

Free UK Returns

To create your free Royal Mail return label, please visit:

https://www.royalmail.com/track-my-return#/details/4915

Please include either:

A copy of your invoice, or
A note containing your name and order number

This helps us process your refund quickly.

International Returns

Customers outside the UK are responsible for return postage costs.

Returns Address

Time To Run Ltd
Returns Department
Unit 3 Buckingham Court
Dairy Road
Chelmsford
Essex
CM2 6XW
United Kingdom