Contact Us
Need help choosing the right product or size? We're always happy to help.
📞 Phone: 01245 468711
📧 Email: info@timetorun.co.uk
Opening Hours: Monday to Friday, 9:30am – 5:00pm
We aim to respond to all email enquiries within 6 hours during business hours.
UK Delivery
| Service | Cost | Delivery Time |
|---|---|---|
| Standard Delivery | £2.99 | 2–3 Working Days |
| Express Delivery | £3.99 | 1–2 Working Days |
| Free Standard Delivery | FREE on orders over £50 | 2–3 Working Days |
During busy periods, dispatch may take up to 48 hours.
Custom Printed Products
Personalised and printed garments require additional processing time. Please allow up to 72 hours for production and approval of your design before dispatch.
European Delivery
We currently ship to mainland Europe.
| Service | Cost | Delivery Time |
|---|---|---|
| Standard Delivery | £4.99 | 4–5 Working Days |
| DHL Express | £14.99 | 1–3 Working Days |
| Free Standard Delivery | FREE on orders over £50 | 4–5 Working Days |
All EU prices are inclusive of VAT through the IOSS system, meaning there are no additional customs charges or hidden fees on delivery.
Please note that all orders are charged in British Pounds (GBP). Your card provider will automatically convert the amount into your local currency.
Rest of World Shipping
We now offer delivery to the United States, Canada, Australia, New Zealand and selected international destinations.
Standard International Delivery — £14.99
Estimated delivery time: 3–17 business days
Delivery times are estimates and may vary depending on local customs processing. Customers may be responsible for any import duties, taxes or customs charges applied by the destination country.
Returns
We offer a simple, hassle-free returns policy.
✅ 365-day returns period
✅ Free UK returns
✅ Full refund on unworn items returned in original packaging
Unfortunately, personalised or customised products cannot be returned unless faulty.
Free UK Returns
To create your free Royal Mail return label, please visit:
https://www.royalmail.com/track-my-return#/details/4915
Please include either:
-
A copy of your invoice, or
-
A note containing your name and order number
This helps us process your refund quickly.
International Returns
Customers outside the UK are responsible for return postage costs.
Returns Address
Time To Run Ltd
Returns Department
Unit 3 Buckingham Court
Dairy Road
Chelmsford
Essex
CM2 6XW
United Kingdom